Customer Care Course

This qualification has been designed to provide learners with the essential knowledge and practical skills required to deliver effective, efficient, and reliable customer service. The programme enables participants to develop the confidence and competence needed to meet customer needs, enhance customer satisfaction, and strengthen their own career prospects.

Learning Outcomes

On completion of this qualification, learners will be able to:

• Demonstrate an understanding of the principles of delivering excellent customer service
• Apply a range of effective communication methods in customer interactions
• Provide customer service in line with organisational policies and procedures
• Respond professionally to customer queries, concerns, and complaints

Who is this Qualification For?

This course is suitable for:

• Individuals who are new to the workforce and seeking to build a strong foundation in customer service
• Employees in customer-facing roles who wish to enhance their existing skills
• Individuals considering a career change into customer service–related roles
• Learners aged 16 years and above who wish to improve their employability and career prospects

This qualification is relevant to a wide range of industries, including retail, hospitality, leisure, tourism, and call centre environments. It is particularly suitable for those aiming to work in roles such as:

Leisure or Tourism Customer Contact Staff

Customer Service Assistant

Call Centre Operator

Retail Sales Assistant

Hotel Receptionist

Waiter/Waitress