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  • Excellence in Customer Service

    3 years
    According to Industry
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    The training programme will cover the following topics:

    • Benefits for creating loyal customers
    • How to encourage customer loyalty
    • How to present and enhance your organisation’s image
    • Who is our customer?
    • What are the customers’ needs and expectations?
    • Why do customers become upset and angry?
    • How to handle upset and angry customers?
    • Communicating with customers
    More Info